Whether it's about your account, payments, betting, or lottery — we're always here to help. Get support in Bangla and find solutions with ease.
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Everything you need regarding registration issues, forgotten passwords, profile updates, and account verification.
18 ArticlesHow to deposit via bKash, Nagad, Rocket, and bank transfer — common issues and solutions.
24 ArticlesEverything you need to know about withdrawals — the process, how long it takes, and what to do if something goes wrong.
15 ArticlesHow to claim and use the welcome bonus, cashback, referral rewards, and VIP offers.
20 ArticlesEverything about placing bets, understanding odds, bet cancellations, cash out, and accumulators.
32 ArticlesApp downloads, installation issues, login problems, and all other technical topics.
22 Articles
Reach 9995 support whichever way works best for you
The fastest way to get help. Our support agents speak Bengali directly with you.
For detailed matters, reach out by email. You can also attach screenshots or documents.
Message us on WhatsApp. Send images or videos to help explain your issue.
For complex issues, submit a support ticket. You'll be able to track the status of your request.
Quickly find answers to the most common topics
Use the "Forgot Password" option on the login page.
BKash → Send Money → Send to 9995's number and include the reference.
Usually within 5–30 minutes. During peak hours, up to 2 hours.
Open a new account, make your first deposit — and your bonus will be credited automatically.
Go to Settings → Security → Unknown Sources, enable it, and try again.
Verification is required for security purposes and large withdrawal amounts.
If a match is abandoned or postponed, all bets are cancelled and your stake is refunded.
Too many incorrect password attempts will lock your account. Please contact us via live chat.
Chat with our support team right now
Learn how to complete common tasks quickly and easily
Log in with your username and password.
Find the Deposit button on the Home screen or in the Wallet section.
Select bKash from the payment methods and enter the amount.
Send money to the number provided by 9995 and include the reference code.
Your balance is typically updated within 1–5 minutes.
Go to the 9995 login page and click the "Forgot Password" link.
Enter the email address or mobile number you used when registering.
Enter the 6-digit OTP sent to your phone.
Create a new strong password.
Log in with your new password. You're all set!
Go to the Wallet or "Withdraw" option on the app or website.
Choose how you'd like to receive your money — bKash, Nagad, Rocket, or bank transfer.
Enter the amount you wish to withdraw along with your mobile number or bank details.
For your security, an OTP will be sent to your phone. Please enter it to continue.
Funds will be credited to your account within 5–30 minutes.
Creating an account on 9995 is a straightforward process, but issues can occasionally arise. The most common one is a forgotten password. In that case, click the "Forgot Password" button on the login page. Enter the mobile number or email address used during registration, and an OTP will be sent to help you reset your password quickly.
A common question we get is how many accounts can be registered under one phone number. Per 9995 policy, each mobile number may only be used to create one account. Attempting to open multiple accounts with the same number may result in all associated accounts being suspended.
⚠️ Please Note: Large withdrawals require a verified account. Complete your verification today using your National ID.
If your balance hasn't appeared after a deposit, wait 5–10 minutes first — most of the time it comes through with a slight delay. If it's been more than 15 minutes and your balance still hasn't updated, take a screenshot of the transaction and send it to us via live chat. Our team typically resolves issues like this within 2 minutes.
Keep in mind that some bonuses require a minimum wagering amount before you can make a withdrawal. If the wagering requirements for a bonus haven't been met, your withdrawal may be put on hold. Please read the Terms & Conditions for full details.
💡 Tips: The minimum withdrawal amount is ৳200. Requests below this amount cannot be processed.
Many users have questions when betting on 9995. The most common one is: do I get my money back if a bet is cancelled? Yes — if a match is abandoned or cancelled, your stake will be refunded to your account within 24 hours.
During live betting, odds can change frequently — this is completely normal and reflects the current match situation. If the odds shift before your bet is confirmed, 9995 will typically give you the option to accept the new odds or cancel your bet.
Follow a few simple steps to keep your 9995 account secure. First, never share your password with anyone. Second, keep two-factor authentication enabled. Third, if you notice any suspicious activity, change your password immediately and notify 9995 support.
🔐 Security Notice: No 9995 staff member will ever ask for your password or OTP. If anyone does, it's a scam — report it to us immediately.
9995 is committed to responsible betting. Betting is a form of entertainment — never treat it as a source of income. Set a fixed budget and stick to it. If you feel you may be developing a gambling problem, take a break immediately.
9995 offers a "Self-Exclusion" feature. Once enabled, betting from your account will be disabled for a set period — an effective tool for managing addictive behaviour. Visit our Responsible Gambling page to learn more.
Describe your issue in detail and send it to us — we'll get back to you promptly.
Answers to the Most Frequently Asked Questions
The 9995 support team is always here for you. Get a response on live chat within 2 minutes — in Bangla.